1. Information We Collect
To facilitate secure transactions and operate our escrow system smoothly, we collect specific information from both buyers and sellers during the transaction setup.
A. Information Provided by Buyers
- Contact Information: WhatsApp phone number and name.
- National Identification Number (NIN)
- Transaction Details: Descriptions of the item being purchased (e.g., item model, color, price) and expected delivery details.
- Delivery Information: Physical delivery addresses required for fulfillment record-keeping.
- Counterparty Details: The seller's business handle or WhatsApp phone number.
B. Information Provided by Sellers
- Verification Details: Full name or registered business name.
- Financial Information: Bank account name, bank name, and account number required to disburse funds upon successful transaction completion.
- Logistics & Fulfillment: Delivery method details (e.g., dispatch agent contacts), expected delivery timelines, and photographic proof of the item before dispatch.
C. Automated & Technical Data
- Chat Transcripts: Complete records of conversations conducted via WhatsApp with our automated AI assistants or virtual assistants.
- Payment Status: Reference numbers and payment confirmations (via Paystack). Note: We do not store full card numbers or banking credentials directly on our servers.
2. How We Use Your Information
We use the collected data to provide a seamless, secure, and compliant tech intermediary escrow service. Specifically, data is used to:
- Initialize and manage escrow transaction pipelines (e.g., generating transaction references like EC001).
- Coordinate delivery logistics between buyers, sellers, and dispatch agents.
- Verify the execution of predefined conditions (buyer confirmation of receipt) before releasing payouts.
- Moderate disputes and provide fair conflict resolution if an issue or chargeback occurs.
- Prevent fraudulent activities, fake bank alerts, and malicious behavior on social commerce platforms.
3. Data Sharing and Third-Party Disclosures
TrustPlugAI operates as a technology infrastructure layer and partners with licensed providers to secure your funds. We share information only under the following strictly defined conditions:
| Partner / Entity Type | Data Shared | Purpose |
|---|---|---|
| Licensed Payment Gateways (Paystack) | Transaction values, descriptions, and user identifiers. | Process secure pay-ins and securely hold funds in regulated escrow merchant subaccounts. |
| Counterparties (Buyer & Seller) | Item confirmations, dispatch progress, and delivery timelines. | Synchronize transaction steps and align logistics (offered via separate chats or temporary delivery groups). |
| Dispatch / Courier Personnel | Delivery address and recipient phone numbers. | Ensure successful and timely physical item delivery. |
4. Data Security and Retention
Because we act strictly as a technology intermediary controlling transaction logic — and do not directly handle or hold cash ourselves — your financial trust resides safely with our licensed banking and gateway partners. Internally, we secure your chat transcripts and personal records using strict access controls.
We retain transaction data and chat records for as long as necessary to complete the escrow service, satisfy internal tracking and accounting, fulfill dispute resolution windows, or comply with applicable Nigerian Data Protection Laws as contained in the Nigeria Data Protection Act and other financial regulations.
5. Your Rights and Choices
Users have the right to request access to the personal data we hold about them, request corrections to incorrect details (such as updated bank account numbers or addresses), or request deletion of their records once all active transactions are fully completed and closed.
6. Contact Us
If you have any questions, disputes, or complaints regarding this Privacy Policy or your personal data safety, please reach out to our team at:
- Official Support Channel: TrustPlugAI WhatsApp Support
- Website: trustplugai.com